If you'd like us to change your email address or your account password, please hit "reply" to any past email you received from us and note your changes in your reply. Or you can contact us at CustomerService@SubscriptionSiteInsider.com.

If you'd like to change your Member profile, you have that power in your hands already! The only thing you can't do yourself is change your first and last name. If that's an issue due to legal name changes, please contact Customer Service and we'll be happy to make the change for you.

If your staff has changed, and you'd like to replace one executive's account with a different person, please contact us immediately. We will cancel the old account and make sure you are no longer charged a monthly fee for it. Then, we'll open a brand new account for your new staffer!

If you see a factual error in any part of our site about your company or your brand, we'd be happy to make editorial corrections. Please submit a form here so we can be sure it's taken care of: Contact Us

If you'd like to suggest other changes for our site, Benchmark Report or events, please submit a form here so editorial can enjoy your input, Contact Us and so we can be sure it's taken care of right away. Given Insider's wealth of premium-content that's available for immediate download -- such as Excel spreadsheets, PDF Checklists and Special Reports, PowerPoint slide decks, as well as recorded webinars, we do not refund current-month fees. However, we can make sure you will not be charged for any further months of service.

If you'd like to cancel your Insider Membership, please submit a form here, Contact Us, so we can be sure it's taken care of right away. Given Insider's wealth of premium-content that's available for instant download -- such as Excel spreadsheets, PDF Checklists and Special Reports, PowerPoint slide decks, as well as recorded webinars, we do not refund current-month fees. However, we can make sure you will not be charged for any further months of service.

Benchmark Report Guarantee: If you are not satisfied with our Benchmark Report, simply return your printed copy to us for a 100% money-back refund. If you only bought a PDF version, please email CustomerService@SubscriptionSiteInsider.com a copy of your receipt, plus the sentence "I have deleted this file from my computer and have no further access to it in any format, print-outs or otherwise." We'll make sure you get a refund right away.

Insider Memberships Guarantee: If you find that Membership does not suit your needs, please submit a form here, Contact Us, and we will ensure you are not charged for any further months of service. Given Insider's wealth of premium-content that's available for instant download -- such as Excel spreadsheets, PDF Checklists and Special Reports, PowerPoint slide decks, as well as recorded webinars, we do not refund current-month fees, or give partial month refunds. We will provide a pro-rata refund for any unused months on an annual membership.

Your membership is for your individual use only. You may not share passwords or accounts with others in your organization. If they would like their own Memberships, we're happy to extend discounts for larger groups.

If you would like more information about Group Memberships, please visit our Group Membership page.

If your company has already purchased a Group Membership, each group member will get his/her own unique login information. Please have the account owner email the name and email address of each authorized group member to: CustomerService@SubscriptionSiteInsider.com and we will make sure all group members get access within 1 business day.

Everyone on the team has a business background in paid content -- from MarketingSherpa to the Newport Daily News. Our contributors have worked with sites such as Ancestry.com, Motley Fool and NetDetective. We are also proud members of SIPA (Specialized Information Publishers Association.)

Senior Reporter, Testing & Analytics, Natalie Myers

As Senior Reporter focused on testing and analytics, Natalie Myers researches how subscription and membership sites are using a/b and multivariate testing to improve their sales. She also investigates which testing and analytics technologies work the best for typical paid content sites.

Myers was voted one of the best presenters at Online Marketing Virtual Summit 2010. Her past speaking engagements include presenting live at the Small Business Administration's Annual Journalism Awards (where she also accepted an award), as well as an ongoing series of a/b testing training webinars for our sister site WhichTestWon.com.

Previously, Myers was a Case Study reporter at MarketingSherpa. Her past B2B journalism experience also includes positions as staff reporter at Providence Business News and editorial assistant at B2B magazine Modern Materials Handling. She is a 2007 RICJ Metcalf Award Winner for Diversity in the Media. Myers holds a degree in Journalism from Ohio University.

Contributor, Bill Baird

President of Baird Direct Marketing Inc, Bill is a leading authority on utilizing direct marketing tactics over the web to gain paid content subscribers both online and offline. His clients include The Motley Fool, Consumerreports.org, Socrates.com, and numerous others. Bill is Insider's key contributor on the topic of laws, offer wording and best practices for marketing autorenew subscriptions.

Click here to connect with Bill via his Insider Member Profile Page.

Contributor, Aimen Barma

Currently CMO of tell-a-friend software company uAmplify Inc, Barma spent more than a decade working for some of the largest subscription sites in the world. Her past positions include VP of Marketing and Product Management at Audible and Director of Marketing at MyFamily.com. Aimen is Insider's key contributor on the topic of low-cost/high-impact acquisition and retention marketing tactics.

Click here to connect with Aimen via her Insider Member Profile Page.

Technology Director, Laura Femino

Laura has an intensive background in subscription site platforms, Web development , and software programming. Her background includes acting as a Technical Support Rep for Membergate Solutions, Database Manager for the Appalachian Mountain Club, Project Manager for Waterfield Technology, Programmer for First Data, and Web Manager for Boston Common Coffee.

Click here to connect with Laura via her Insider Member Profile Page.

Publisher, Anne Holland

A 25-year business media veteran, Holland has specialized in paid content and subscription services for her entire career. Perhaps best-known as the founder of MarketingSherpa (a multimillion dollar subscription site for corporate America which she sold in 2007), Holland also founded the annual Selling Subscriptions to Online Content Summits which ran in New York City from 2001-2008.

Her past experience includes leading R&D teams for some of the earliest B2B subscription sites on the Internet in 1995. She also served as an online consultant for publishers including The Economist and eSchoolNews, and as a subscription marketing executive for dozens of publications including min Media Industry Newsletter, Satellite News, Jane's Defence Weekly and The Oil Daily.

Holland has been quoted in The Wall Street Journal, The New York Times, DMNews, Entrepreneur.com, Fast Company, Multichannel Marketing, MarketingProfs and B@B Magazine, among many others. She's also a well-known public speaker at business events as eContent at Camelback, InfoCommerce Group's DataContent show and SIPA conferences; plus, marketing events such as Email Summit, DMA events, eTail shows, B-to-B Demand Generation Summits, Stompernet Live, Online Marketing Summit, Microsoft Worldwide Partner Conferences, Omniture events, Shop.org, and Ad-Tech conventions. She is a former judge of the Viral Marketing Awards, Ad-Tech Awards, Email Awards, DMAW Awards, and Online PR Awards, as well as a current judge of the Testing Awards.

She currently serves as President of Anne Holland Ventures, Inc., a publishing company headquartered in scenic downtown Newport Rhode Island. The firm's other publications include WhichTestWon.com, an addictive weekly quiz for marketing professionals.

Click here to connect with Anne via her Insider Member Profile Page.

Insider helps you raise profits by giving you instant access to practical content on:

New members get instant access to $1297 worth of exclusive content including Case Studies, checklists, tutorials, marketing samples, vendor guides, and financial modeling. Next, each month you'll get new content including a $199 monthly webinar with live Q&A.

In addition, use your Insider membership to network with your fellow site owners and publishing executives. You can post your own professional profile online and connect with other members - including leaving private notes for people!

Insider Members are invited to maintain a professional profile at the site. You may share as little or as much contact information as you'd like. It is AGAINST Membership policies for anyone to abuse their fellow members' profiles either by emailing them or by spamming the Private Notes area of their profile. Rules:

1. Do not scrape, collect or otherwise compile a contact list from Member profiles

2. Do not send promotional email, even if it's just to one single person.

3. Do not post a spammy/self-promotional Private Note to any member.

If you break the rules, your membership may be revoked without refund immediately. If you suspect anyone's broken the rules, please do contact us at CustomerService@SubscriptionSiteInsider.com immediately. A copy of the offending email or note would be helpful. Thank you.

Your membership is a single user license -- for your individual use only! Although you can access your account from different computers (ie., your home computer, your work computer, a mobile device), you are not allowed to share your password with another individual.

If two or more computers try to access your account at the same time, you will automatically be locked out. Sorry about this - it's an automated DRM system. To contact customer service for a quick fix, email CustomerService@SubscriptionSiteInsider.com

Insider's editorial staff are available for speaking gigs on a limited availability basis. We have a heavy deadline schedule, so please contact us as far in advance as possible with speaking queries. Contact us with this form.

We're always interested in meeting experts who would like to contribute to Insider as guest columnists, webinar speakers, and even speakers at our upcoming live events. Contact us with this form.